FAQs

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After expiration date, subscribe again with the new credit card.

We apologize for the inconvenience of the process above. However, due to security reasons, we do not have any control over credit card information and you mut complete the process above in order to change the credit card information.

No, all payments must be made through the website.

Your billing date is the date you subscribed.

For example:

• If you subscribe for the monthly service on the 3rd of the month, the 3rd of each month will be your billing date.
• If you subscribe for the yearly subscription on the 10th of March, each year your subscription will renew on the 10th of March.

You cancel anytime. You will continue to receive the updates until the billing expiration date. All Sales are final. There is no pro-rated refund for paid subscriptions.

• There is no refund for paid subscriptions.
• Annual subscriptions are non-refundable.
• There is no pro-rated refund for paid subscriptions.
• Monthly subscriptions can be canceled any time before your billing date and will not be charged for the following month.

Log into your account to cancel your subscription using the billing link located on the left hand panel of your dashboard. You will receive a confirmation email that you should keep for your records. If you do not receive the email confirmation within 1 hour, please open a billing ticket to confirm your cancellation has been received. Please note that you will continue to receive the updates until your expiration date.

Your price may change at the renewal time for a couple of reasons.

First, some subscriptions might have low price introductory offers. In that case, we will indicate to you at the time of purchase the discount being offered. Renewals following the expiration of the introductory price may be at full price unless other discounts are being offered. We will attempt to notify you in advance by email so that you can choose whether to maintain your subscription or to cancel your subscription.

Additionally, in the future we may increase the price for some or all subscriptions. We will attempt to notify you in advance by email so that you can choose whether to maintain your subscription or to cancel your subscription.

Please note that if you have a yearly subscription, the price is guaranteed for the year you purchased. Prices may change only at the time of renewal.

This means that the asset just closed above the level specified in the previous update. Trading should be done immediately as signals change.

This means the price trend is down until we see a close above the number mentioned. The sell signal has been given already and is not changing today. We do not recommend entering into a trade at this time anymore. Trading should be done immediately as signals change.

This means the price trend is up until we see a close below the number mentioned. The buy signal has been given already and is not changing today. We do not recommend entering into a trade at this time anymore. Trading should be done immediately as signals change.

Once we see a close above the level mentioned, the sell signal is cancelled and becomes a buy signal. The best time to take a position is when signals change.

Once we see a close below the level mentioned, the buy signal is cancelled and becomes a sell signal. The best time to take a position is when signals change period

Sometimes we give a buy or sell level and the asset closes a very small percentage above or below the level given. We need to see another close above or below that level to confirm the signal. In a situation where the investor is in doubt whether the close was convincing enough or not, the best option is to wait for the next update with Dr. Nenner’s recommendations.

Price targets come from a mathematical calculation based on several factors. We do not have a price target yet means that for some reason the price target may not be reliable yet. An example is when the price range is too small.

This means that “we do not have a confirmed price target yet” means that cycles indicate this price target but not all factors have aligned in a way that Dr. Nenner considers the price target fully reliable.

A close always means the end of the regular trading day for that specific market at the time zone the market is located. We understand that certain investors may have the ability to trade after hours but we give levels at closing time.

Sometimes you will see specifically hourly close. This means at each hour.

For assets that trade 24 hours such as cryptocurrencies we use hourly close. That means at the close of the hour. Hourly closes may also be used on intraday for assets that do not trade 24 hours. Any time it is an hourly close it is specifically written. If it is not written "hourly close" it means daily close.